0157-80333287

Returns & Exchanges

Consumers have a fourteen-day withdrawal.

Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.In order to exercise your right of withdrawal, you must contact us (Petro Design eK, Bodelschwinghstr. 8, 51377 Leverkusen, Germany, kontakt@petrodesign.de, phone: 015780333287) by means of a clear statement (e.g. a letter sent by post, fax or Email) about your decision to cancel this contract. You can use the attached model withdrawal form, but this is not mandatory.

You can also electronically fill in and send the sample withdrawal form or another clear statement on our website www.petrodesign.de. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email). To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. For goods that cannot be returned by post due to their nature, they are EUR 150. You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)
– To Petro Design e.K., Bodelschwinghstr. 8, 51377 Leverkusen, kontakt@petrodesign.de, Germany
– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only for notification on paper)
– date
(*) Delete where inapplicable.

Right to object

Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which outweigh our interests, you can object to this processing with effect for the future. If the processing takes place for the purposes of direct marketing, you can exercise this right at any time as described above. If the processing takes place for other purposes, you have a right to object only if there are reasons that arise from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or if the processing of the assertion, exercise or defense of Serves legal claims.

This does not apply if the processing is done for direct marketing purposes. Then we will no longer process your personal data for this purpose.

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